shipping
By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
We ship almost worldwide. Nonetheless, there is a small list of countries that we cannot accept deliveries to. This is mostly down to international embargoes or problems getting goods through customs. You will be notified if we’re unable to ship to a specific location.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
2. Shipping Costs
We offer free shipping on most orders. Further details including the final shipping cost will be shown at checkout before confirming your purchase.
3. Delivery Terms
3.1 Shipping Time
Our typical delivery time frame is 5-10 days for most orders. For orders outside the GCC Countries and limited products shipping time may vary depending on your region.
Please do not worry if your tracking number has been slow in getting updates as this largely depends on the carriers. If your tracking number has not been updated for over 30 days, kindly contact our team to request a refund for your purchase. For remote places, the shipping time might take a little longer.
Courier companies include DHL, FedEx, EMS International, UPS, USPS, and shipping couriers available in your country.
When shipping within the contiguous U.S., your order will arrive within these delivery estimates based on your location.
NOTE: In many areas, Saturday and Sunday delivery may be available. If weekend delivery is available to your destination, it will be specified on the product page and/or during checkout. Some special models will take longer to get.
3.2 Dispatch Time
Orders are usually dispatched within 1 business day of payment of the order. For some special items that are not available at that time, it might take longer to dispatch.
Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
3.6 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
3.3 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
If the tracking information shows that your shipment has not been updated by the carrier within 7 days, kindly let us know and we will issue a full refund immediately. You can always be sure that your will either receive your purchase or your payment back.
4. Tracking Notifications
Upon dispatch, customers will be notified by email with a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
5. Cancellations
Please note that payment gateways will always deduct 5% from your total refund as transaction fee.
If you change your mind and wish to cancel your order, please contact us within 24 hours of your purchase. We can help cancel your order if the request is made within this time frame. We cannot guarantee adjustments beyond this period.
Can’t find what you’re looking for? Send us a little note via Contact Page.
3.3 Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
Refunds
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at gulfglamorous.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
For questions related to refunds and returns, contact us.